#1: LMA (Lead, Manage, & Hold Accountable)

A primary role is to lead, manage, and hold team members accountable to fulfill their roles and achieve ministry goals. This role encompasses:

• Provide clear direction and vision to all team members.

• Provide necessary tools for team members to succeed (resources, training, technology, people, time, and attention).

• Ensure hyper clarity on team members' functions, roles, and expectations.

• Ensure teams have quarterly goals to align with the larger ministry objectives.

• Communicate clearly, effectively, and often.

• Set up proper meeting rhythms to help direct reports succeed in their roles.

• Ensure team alignment to Core Values.

• Hold quarterly coaching check-ins with each direct report to provide feedback and help team members improve their competency.

• Provide positive and negative feedback quickly (24 hours).

• Criticize in private, praise in public.

• Willingness and ability to hire, fire, review, reward, and recognize team members.

#2: ChMS Oversight (Database, Processes, & Facilities)

A primary responsibility is to oversee and steward the Church Management System (ChMS), ensuring it is clean, current, and fully optimized for ministry impact across all departments. This role encompasses:

• Ensure the ChMS (Planning Center Online) database is regularly updated and maintained with accurate people records (contact info, household data, membership status, etc.).

• Maintain data hygiene by establishing regular review rhythms to merge duplicates, archive inactive profiles, and update key engagement metrics.

• Implement and document best practices for staff to input and retrieve data consistently and effectively.

• Develop user roles and permissions that align with staff responsibilities while protecting data integrity and privacy.

• Provide onboarding and ongoing training for all staff and volunteers who interact with Planning Center tools (People, Groups, Check-Ins, Services, Registrations, etc.).

• Monitor and maximize usage of all Planning Center modules to support ministry operations and strategy.

• Coordinate with Facilities Team to ensure Planning Center’s Calendar and Resources tools are accurately used to reserve rooms, manage setup needs, and reduce scheduling conflicts.

• Ensure that events in the ChMS reflect real-time changes and align with internal communication and scheduling tools.

• Build and maintain custom workflows, forms, and automations to streamline pastoral care, volunteer onboarding, guest follow-up, and discipleship pathways.

• Provide monthly reports and dashboards to key leaders to help track attendance trends, volunteer engagement, giving behavior, and overall ministry health.

• Maintain a spirit of innovation by staying current with updates from Planning Center and church tech trends.

• Partner with the IT and Communications teams to integrate ChMS data with other platforms as needed (e.g., email marketing, church app, website, texting platforms).

• Troubleshoot user issues and serve as a resource for solving day-to-day ChMS challenges quickly and effectively.

• Ensure financial data within Planning Center Giving is accurate, up-to-date, and properly categorized to reflect true donor intent and church fund structure.

• Regularly review fund designations and donation records for accuracy, reconciling with the finance team as needed to maintain clear and auditable records.

#3: Events

All ministries run their events, but several Tier 1, All-Church events require PM skill sets to execute faithfully. This role encompasses:

• Develop and maintain an all-church annual calendar.

• Ensure all ministry events for the year are published.

• Work with Marketing and Design to list all events in Planning Center and the Website.

• Signups are directed to event owners.

• Own the planning process (ideate, plan, execute) and execution of all Tier 1 events & decor:

• e.g., Christmas, Christmas Eve, Harvest Festival, Ministry Fair, Easter, Good Friday, Conferences

• Oversee events team to bring expertise in execution, design, and attendee experience.

#4: HR

Caring for our staff while holding them accountable for their roles and responsibilities is critical to team health. This role encompasses:

• Develop and maintain an employee handbook to cover all essential items of HR.

• Maintain employee policies and procedures.

• Onboarding and coordination of new hires.

• Maintaining and processing payroll.

• Manage all HR-related requirements (posters, sick pay, etc.) and ensure legal compliance.

• Work with the Lead Pastor to facilitate culture-building activities and opportunities.

• Manage employee benefits (e.g., medical, dental, vision, life, retirements, LRA’s, etc.).

#5: Operations

There are basic operations that are required to sustain a church our size. This role encompasses:

• Oversee weekly financial tasks, including bookkeeping, administrative support, and reporting.

• Process offerings.

• Year-end giving statements.

• Manage relationships with the Bookkeeper to ensure all receipts are filed and logged according to the approved budget.

• Manage Accounts Payable and Receivable.

• Annual county tax reporting and property tax exemption processing.

• Ensure the church database is kept current and up-to-date.

• Act as point of contact for all church vendors, including external utilities, IT, maintenance, banks, landlords, utilities, alarm, local emergency contacts, and other key partnerships.

• Leading/Overseeing the Facilities team to:

• Ensure facilities are maintained with excellence.

• Ensure organization and cleanliness in both appearance and smell.

• Setup/Teardown and reset rooms according to ministry-specific needs.

• Manage janitorial services and contracts.

• Church documents related to HR, partners, contracts, or other operational components are maintained and filed appropriately.

• Oversee administrative staff overseeing Office Management, Print/Assembly (including bulletins), and Hospitality.

• In general, assist the Pastor of Ministry Development and Administration with the day-to-day operations of the church at large.